New Claims Management Provider - WebTPA
Effective 1/1/2019, Ascend to Wholeness is changing member services and claims management from Healthscope to WebTPA. WebTPA is your member services and claims management provider for all member health services, including medical, dental, and vision. In the WebTPA Claims Management portal, you can:
- View Eligibility Information
- Print a temporary ID card and/or order a new ID card
- View Claim status and history information (Explanation of Benefits)
If you have further questions regarding plan benefits, you may speak with a customer service representative from 8 am – 8 pm Eastern Standard Time - Monday - Friday at 888.276.4732. After hours, you may verify eligibility and coverage levels via WebTPA’s interactive voice response system.
Claims processed in 2018 are available in HealthSCOPE. Explanation of Benefits (EOBs) for claims submitted and paid in 2018 can be viewed in HealthSCOPE.
Log into HealthSCOPE here. To manage claims not paid yet, log into WebTPA.
More Ways to Access WebTPA - Mobile App
Available to iPhone and Android users, the WebTPA Mobile App is free and provides on-the-go functionality. Downloading the app is quick and easy.
Click here to get the WebTPA Mobile App.
The WebTPA mobile app enables members to access information about their plan benefits and claim information.
- View eligibility information
- Print/order your ID card
- View claim status and history information
- Communicate with Member Services