Find everything you need to know about your benefit product, including who to contact for assistance with your benefit questions, on the page for your benefit product.
Find everything you need to know about your benefit product, including who to contact for assistance with your benefit questions, on the page for your benefit product.
The Personify Health - Wellness Platform is where you can enter, track, and manage your wellness activities.Find an in-network provider. When you receive services from an in-network provider, your services will be processed as in-network and apply to your in-network deductible and out-of-pocket maximum responsibility. You are responsible for copays at the time of service.The claims status member services portal is where you can check your claim status for medical, dental, and vision claims, review your benefits, view your electronic ID card, and order an ID card.Through the prescriptions portal, you can order your prescriptions online, find a local pharmacy, file a prescription claim, see the status of your order, search medication information, and more.The Benefits Management portal is where you will select and manage your employment benefits, including healthcare, employer-provided primary benefits, and voluntary benefits.
Glossary of Insurance Terms
What is a deductible?
The specified amount of money you must pay for covered services before the plan will pay a claim.
What is a copay?
The pre-determined amount you pay for covered services each time you visit a provider or facility. Your copay does not apply toward your annual deductible but accrues to your out-of-pocket maximum.
What is coinsurance?
The percentage you pay for care after meeting your deductible.
What is included in the medical out-of-pocket?
Your deductible, coinsurance, and copays are included in the medical out-of-pocket (OOP) maximum.
What does self-funded mean and why is that important to me?
The Ascend to Wholeness (ATW) Healthcare Plan is self-funded. This means your employer pays the actual cost of your healthcare expenses. As mentioned in the Protecting Your Privacy section, your employer does not receive personal health information. Stewardship is a key element of the health plan. The ATW Plan gives you choices for your long-term health while simultaneously saving you money. This is also why the ATW Plan and your employer have invested in a wellness program through Personify Health—empowering you to achieve your personal goals of complete, whole-person health through mind, body, and spirit.
