FAQs - You Asked, We Answered
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Virgin Pulse - Wellness Platform
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Why do we use a point system for the wellness platform?
The points are a simple representation of how engaged you are in your wellness journey and for tracking the choices you make every day. It allows this to be a participatory and activity-based wellness platform versus an outcomes-based platform. Engaging in your health is what matters. Your outcomes will come naturally from the actions you take, and the points assist in visualizing and reaching your goals.
The Virgin Pulse platform is a tool that we provide for you to use on your personal wellness journey. And that is exactly what it is – personal and based on your decisions, likes, dislikes, and what matters to you. -
The current year's Wellness Campaign ends on July 31, so when will the Wellness Campaign for next year start? I want to continue tracking my habits. Will I be able to access Virgin Pulse after July 31?
Great news! The Wellness Campaign for next year starts on August 1. This means there’s a restart for the points meter and you can continue your personal wellness journey and track your healthy habits. You will have an entire year to reach level 1 (10,000 points) in order to be eligible for the Accelerate option for the following year. New ways to earn points will be added in Virgin Pulse in coming months —stay tuned for more information!
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How do the quarterly raffles on Virgin Pulse, wellness platform, work? What do I need to do to be entered in the raffle? What do I win in the raffle?
The quarterly raffles are done consecutively by levels: Level 2 (10,001 points); level 3 (30,001 points); and level 4 (45,001 points). To qualify for the raffle the member needs to have reached the minimum required points for the specific level drawing. Members do not need to do anything additional to be added to the raffle drawing. Employees, covered spouse, and covered dependents 18 years and over are included in the drawing. There are 1,000 winners per raffle drawing and winners will receive $25 PulseCash. PulseCash can be redeemed in the Virgin Pulse store by purchasing an item, selecting a gift card, and/or by donating it. Winners can see their PulseCash amount under the Rewards page on Virgin Pulse.
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How can I use the mindfulness feature in Virgin Pulse?
Mindfulness or being mindful can mean different things to different people. For some it could mean spending time in nature, reading the Bible and/or devotional, and for others it could simply be quiet time alone in prayer. Try taking an actual break. Taking time to focus on meeting your needs prepares us to take better care of the people around us.
Review the different Healthy Habit categories on the Virgin Pulse - Wellness Platform to help remind you to take a mindful moment.
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Why do we use a point system for the wellness platform?
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Other Benefits
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Can I change my flexible spending account (FSA) amounts throughout the year?
No. For the current FSA plan year, you cannot change your FSA amounts unless you have a qualifying status change, such as a marriage or birth. To see additional qualifying status changes, view the current FSA plan document here, under Resources.
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I'm having trouble understanding who does what for my benefits?
There are a lot of names: Adventist Risk Management, Voya, The Hartford, Flores, and so on. We understand it can be a challenge to see how everything connects. We have created a graphic of how those involved in your benefits work together.
Primary (Employer Paid) and Voluntary (Employee Paid) Benefits
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Can I change my flexible spending account (FSA) amounts throughout the year?
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Healthcare
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How do I fill out the insurance information section when I visit a medical provider using just the information on my healthcare ID card?
Completing the insurance information section can get confusing, especially since we are a self-funded church health plan and NOT an insurance plan. We have created a guide that may help you when filling out information about your healthcare plan. Click here for the sample guide, located under the Resources section.
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I’m having trouble understanding who does what for my healthcare plan?
There are a lot of names: Adventist Risk Management, Ascend to Wholeness, Accelerate, Access, WebTPA, Adventist Health, and so on. We understand it can be a challenge to see how everything connects. We have created a graphic of how those involved in your benefits work together. In the coming months, we will also highlight the different benefit partners and how they support you.
Ascend to Wholeness Healthcare Plan
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What is the difference between preventive care and diagnostic care?
Preventive care is the care you receive when you are symptom free and believed to be healthy. It’s part of a routine physical or checkup. Diagnostic care is what you receive when you have symptoms or risk factors, and your provider wants to diagnose them. Preventive care, specifically grade A & B per the U.S. Preventive Services Task Force, is covered at 100% per the Affordable Cares Act (ACA). An example of preventive care is getting your routine cholesterol screening at an annual preventive care visit. An example of diagnostic care is taking medication to treat high cholesterol and checking your cholesterol levels with your provider.
To see recommended preventive services, click here.
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How do I fill out the insurance information section when I visit a medical provider using just the information on my healthcare ID card?
