Who Are My Providers?
Member Services and Claims Processing
WebTPA provides claims processing for all member health services including medical, dental, and vision. In the WebTPA member services portal, you can:
- Check your claims status
- Review your benefits
- Order an ID card
- Get free health information
Telehealth 24/7/365 Availability
Telehealth through Amwell gives you access to in-network board-certified doctors without ever leaving your home. Through a partnership with Amwell, you can consult with a doctor via video or phone. Examples of available services are, behavioral health, urgent care, and lactation consulting.
Preferred Provider Network—Medical And Dental
The AETNA Signature Administrators® Preferred Provider Organization (PPO) network allows you to access the care you need whether at home or when traveling in the United States. When you receive services from a provider participating in the Aetna Signature Administrators® Preferred Provider Organization network, your services will be processed as in-network and apply to your in-network deductible and out-of-pocket maximum responsibility. You are responsible for copays at the time of service. Typically, you will pay your deductible and/or coinsurance portion after the plan has paid its portion.
Express Scripts is your prescription benefit plan provider. Order your prescriptions online, find a local pharmacy, see the status of your order, search medication information and more.
Member Services: 800-841-5396
Care Coordination and Health Coaching
Adventist Health provides personalized health coaching and care coordination to help you navigate the complexity of getting healthy and staying healthy. Adventist Health member services will help you with prior authorizations for out-of-network requests, and pre-certifications for medically necessary procedures and services.
Member Services: 888-276-4732
P.O. Box 92010
Portland, OR 97292